Clinic Operations Director

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Job Description:

  

Job Summary 

We are a company driven by our values excellence, possibility, leadership, service, celebration, and integrity. The Clinic Operations Director is responsible for ensuring that clinic staff provide efficient patient-centered care to clients; budget management, evaluating program effectiveness including fee schedule; completing time studies; completing community needs assessments; marketing and referral leads, compliance with relevant regulations and developing policies and procedures that promote efficient and effective clinic operations.

As a Clinic Operations Director, you will:

Champion our integrity by providing customer service while exhibiting excellence through:

• Strategic Leadership: Develop and implement strategic plans that position Heartspring as a leader in patient-centered operation efficiencies. (Leadership)
• Operational Oversight: Manage the day-to-day operations of the department, including budget planning and financial management. Analyze staffing, customer experience, referrals for services, and financial data to optimize resource allocation and ensure cost-effective service delivery. Ensure supplies, equipment and facility are adequate for optimal clinic operations. (Service)
• Client-Centered Care: Promote client-centered care by developing and implementing outcome models that measure client satisfaction and clinic effectiveness. Support families in navigating the continuum of services available to them. (Possibility)
• Strategic Planning and Innovation: Use data-driven decision-making to innovate and adapt services to meet evolving client needs. Lead the development of new service initiatives and facility planning to enhance service delivery. (Leadership)
• Interdisciplinary Collaboration: Promote interdisciplinary teamwork to deliver comprehensive care. Coordinate with other departments to ensure seamless service delivery and support positive outcomes for clients. (Service)
• Data Management, Analysis and Reporting: Oversee the collection, processing, and storage of data critical to Heartspring’s clinic operations. Ensure data integrity, accuracy, and security, adhering to healthcare data standards. Deploy advanced data analytics and business intelligence reports that provide actionable insights for Heartspring’s leadership. Use statistical methods to interpret data trends, directly contributing to the enhancement of client care and operational efficiency. Present findings through visualizations and dashboards that facilitate strategic decision-making. (Excellence)
• Compliance and Risk Management: Collaborate to ensure insurance contracts are up to date and aligned with services provided. Ensure compliance with all federal, state, and local regulations, including healthcare-specific financial laws. Oversee risk management plans and maintain accreditation standards. Collaborate to develop and monitor safety policies/procedures. (Integrity)
• People Manager: Responsible for guiding and developing team members to achieve individual and collective goals to ensure open communication, provide constructive feedback, and foster a supportive work environment conducive to professional growth. Uphold company policies, promote teamwork, and strive to maintain high levels of morale and productivity amongst all. (Leadership)
• Professional Responsibility: Adhere to code of conduct and company policies, review published communications, escalate concerns through chain of command, and ensure confidentiality. Other duties as assigned. (Integrity) 

Requirements:

  

You are a great fit for this role if you have knowledge and abilities in: 

• Leading and manage operational support teams in a clinical setting.
• Strong verbal/written communication skills, engaging and motivating diverse teams.
• Ability to develop and execute strategic plans that align with organizational goals.
• Understanding of budgeting, fiscal management, revenue generation in a clinical setting.
• Proven ability to collaborate effectively across teams and departments, fostering a data-driven culture, contributing to collective goals.
• Familiarity in using Business Intelligence analytics tools such as PowerBI, Tableau and Alteryx, in addition to Pivot Tables, Electronic Medical Record, advanced Excel formulas
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously.
• Ability to work successfully in an ambiguous environment, meet tight deadlines and prioritize workload even when faced with conflicting priorities.
• Strong analytical and problem-solving skills with the ability to interpret complex data sets and applies out-of-the-box thinking to solve problems, improve processes and help drive results.
• Experience working in a healthcare environment that serves clients with neurodevelopmental disabilities.
• Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state and federal plans including coding, billing and reimbursement protocols.

Education and Experience:

• Bachelor’s degree in Business, Accounting and/or Health Care Administration required. Master’s degree in Business Administration with an emphasis in Health Care Administration preferred.
• Bilingual in Spanish and English preferred.
• Current Kansas license in a therapeutic discipline in good standing preferred.
• 5+ years of experience with EMR/EHR systems (preferably Raintree).
• 8+ years of experience in healthcare financial management; 3+ years in a leadership role.

Benefits:

Heartspring offers a generous benefits package including three weeks of paid vacation, sick leave, medical/dental/vision insurance, life insurance, short term disability insurance and retirement plans. Heartspring also offers opportunities to grow within and advance your careers through on-the-job training, internal promotion preferences, and the Heartspring scholarship program to help you go back to school.

Heartspring is a drug-free campus. Heartspring is an EEO employer.

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